Refund policy

Last updated: September 30, 2026

We want you to love your lashes! If something isn't right, here's how we can help.

Returns (30 days) You can return unopened, unused items in their original packaging within 30 days of delivery for a full refund of the product price.

Why opened items can't be returned Because our lashes, adhesives and tools are cosmetic products used near the eyes, we can't accept returns of opened or used items for hygiene and safety reasons.

Damaged, defective or wrong items If your order arrives damaged, defective or incorrect, email us at shopflirtsylashes@gmail.com within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, with no need to return the item.

How to start a return 1. Email shopflirtsylashes@gmail.com with your order number and the item(s) you'd like to return. 2. We'll reply with return instructions and the return address. 3. Ship the item back with a trackable shipping method.

Return shipping Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Exchanges We don't offer direct exchanges. Return the unopened item for a refund and place a new order for the item you'd like.

Sale items Items purchased on final sale can't be returned unless they arrive damaged or defective.